Fitter For Life has no other reason to exist other than provide preventative healthcare services to its clients.
We are a collaborative organisation founded by leading preventative healthcare professionals. All colleagues are of a similar high calibre, with long and outstanding experience both behind and ahead of them. All our personal values are aligned with our organisation’s. We all seek to be as knowledgeable and capable in our professional fields as we can. We are continuous learners and improvers. We are open, emotionally intelligent people who respect others as individuals and embrace and value diversity for all its richness. We work with the overriding aim of supporting clients achieve their potential for lifelong strong health and wellbeing.
Clients can expect us to use our very best endeavours to provide services to them that are informed by continuous dialogue with them about their evolving wellbeing goals and their experience with us.
Clients’ wellbeing being the focus of our business we pay great attention to client safety, which is itself a fundamental principle of preventative healthcare. In situations that are new to clients we will ensure that they are fully informed of the safety matters involved.
The privacy and security of your personal data and information is fundamentally important to you and us. As healthcare professionals we fully accept the principles of the modern medical professional code.
During our “live” online activities we seek to respond to clients’ issues immediately. In administrative matters, we seek to respond during the same working day to issues arising.
A fundamental part of Fitter For Life’s client services is social contact. We structure our services so that we provide a place for people to meet and spend time together, extending old and making new friendships, encouraging and supporting one another in a friendly, highly constructive and encouraging place to be. Just like our coaches, we want all our clients to feel this really is a place “I want to be part of”.
We will continuously seek to improve our service and our individual and collective capabilities. Part of achieving this is being very open to clients’ feedback. We will regularly enquire of clients their views of our service and ideas for its improvement.
As with our staff, so with our clients. Providing excellent services is a collaborative venture. We endeavour to make our service the very best it can be. We very much hope that supports you, our clients, to achieve the full potential of your own health and wellbeing
Clarity in Client Relationships.
Our organisational values include openness, lifelong learning, continuous improvement and on-going development of personal emotional intelligence through life’s experiences. We will always wish to be open and sensitive in our relationships with clients. Under we state, to be wholly clear, the nature of Fitter For Life’s relationship with clients when delivering its services:
FitterForLife services are focused on the maintenance, strengthening and retention of clients’ health and wellbeing. We are not engaged in medical services and neither our formative qualifications nor our subsequent professional experiences permit us to undertake any form of medical service. Clients’ wellbeing and safety are a primary focus of our client services. When we consider any client should seek professional medical advice in relation to using our services, we will discuss the matters involved confidentially with them. All activities carry some degree of risk. We work with all clients to develop a clear understanding of the risks associated within our programmes and how they are mitigated. Clients can remove most risks by: following our guidance; using their knowledge of their own physiological wellbeing; being fully aware of the environment within which they find themselves; effectively using their personal judgment.
Our programmes are made available to clients on the basis of the information they share with us. We expect clients to tell us, in utmost confidentiality, all relevant information to allow us to understand and define both suitable services for them and the inherent risks when offering the services.
Our treatment of client personal information complies with the conditions of the General Data Protection Regulations and of the Data Protection Act 2018.
Fitter For Life may change this policy from time to time by updating this page. You might wish to check this statement from time to time to ensure that you are happy with our current policy. We will notify any policy changes in our Newsletter. This policy is effective from 06 April 2021.
What Information do we collect?
We may collect the following information:
Contact information including email address, postcode, postal address and telephone number
Elements of your medical history as they relate to our services
Personal information such as activity aims and preferences and personal interests
Other information relevant to client surveys and/or client offers
if you are concerned about financial data security.
What we do with the information we gather?
We require this information to understand your aims, needs and to guide you in providing our services, particularly for the following reasons:
To help you make the best use of the opportunities Fitter For Life provides to increase your health and overall wellbeing
Record keeping – for client activities and progression, and internal administration
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided but the primary use will be to send you our newsletters and information about Fitter For Life events
From time to time, we may also use your information to contact you for market research purposes although normally we will do this through a group communication within the Fitter For Life course or social group(s) to which you belong.
We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your and other clients’ interests.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable managerial, physical and electronic procedures to safeguard and secure the information we collect online.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links To Other Websites
Our website contains links to numerous other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you may provide when visiting such sites and those websites sites are not governed by this privacy statement. You should exercise caution and look at the privacy statements applicable to the websites in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not release or distribute your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting provided that you have told us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information we hold on you please email us at: email@example.com
If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, at firstname.lastname@example.org We will promptly correct any information found to be incorrect.